Refund policy
At Deekay Sports, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
Return Period: You have 14 days from the date of delivery to return an item.
Eligibility: To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items:
- Personalized or customized sports equipment
- Protective gear that has been worn or used
- Items marked as final sale
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We accept exchanges for different sizes or colors of the same product, subject to availability. Please contact us to arrange an exchange.
How to Return
To initiate a return, please contact our customer service team at deekaysports1995@gmail.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Shipping Costs
You will be responsible for paying your own shipping costs for returning items unless the return is due to our error or a defective product.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: deekaysports1995@gmail.com
Phone: +91 9971957655